In ADHI’s point of view, the Corporate Social Responsibility is the responsibility of company in social or community aspect in order to meet requirement of stakeholders (shareholders, employees, suppliers, partners, government, NGO’s, people in general, and natural environment as well).
ADHI always make effort to balance the company growth (business) and attention with care to the people (social), and to sustainable natural environment.
In business scope, ADHI implements the customer rights protection by applying Quality Policy and Environment Maintenance. ADHI also forms Customer Satisfaction Center which will function as a body to discuss problem appears on the field.
As information to our customers and clients, in 2007, ADHI has conducted a survey about the customer satisfaction rate with regard to services provided by ADHI. This survey which undertook by an independent party stated that 84% of respondent feel they are satisfy with the services given by ADHI.
As a State-Owned Enterprise, ADHI has responsibility to assist the development of small business scale and micro business as well, and this function is conducted through Partnership Program (Program Kemitraan). ADHI also has Community Development Program (Program Bina Lingkungan) which is aimed to assist the development of community.
The funding of Partnership Program is provided from company profit, and maximum is 2% of net profit per year. In 2007, ADHI has provided Rp 2.272 billion as soft loan to small scale and micro business community through this program. It was doubled compared to previous year which is Rp 1.100 billion. This funding assistance to small and micro business community was spread out in DKI Jakarta Province, Banten, Lampung, West Java, Yogyakarta, Central Java, and East Java.
The fund allocated for ADHI Community Development Program in 2007 was Rp 205 million, increased by 21.86% compared to 2006, Rp 160 million. It was, indeed, small but however, ADHI’s effort was done whole-heartedly and has already touched the poor people, especially to help their education cost. ADHI also help for those who are victims of natural disaster in Balikpapan, Jakarta, Kudus, and Bojonegoro.